T&C's | Game Master's Keep

Refund, Return, and Cancellation Policy

Last Updated: 05/09/2023

Thank you for shopping at The Game Master's Keep. We want to ensure that you have a smooth and satisfying shopping experience. Please review our refund, return, and cancellation policy to understand your rights and responsibilities as a customer.

1. Cancellation Policy

You have the right to cancel your order within 14 days from the day you receive your goods, without providing any reason. To exercise this right, please notify us in writing via email at gamemasterskeep@gmail.com.

2. Return Policy

2.1. Faulty or Damaged Goods: If you receive a faulty or damaged item, please notify us immediately, and we will provide a full refund or exchange. We may require photographic evidence to assess the damage.

2.2. Change of Mind: If you change your mind about your purchase, you may return the item(s) within 14 days from the date of delivery. The item(s) must be in their original, unopened packaging and in a resalable condition. Return shipping costs will be your responsibility.

3. Refund Policy

Upon receiving your returned item(s) in accordance with this policy, we will process your refund within 14 days. The refund will be issued using the same payment method you used for the initial purchase.

Please note that we reserve the right to withhold the refund until we have received the returned goods or until you provide evidence that you have returned the goods, whichever comes first.

4. Exceptions

Please be aware that certain items are non-refundable unless faulty or damaged. These may include digital downloads, personalized items, and perishable goods. Any exceptions will be clearly stated on the product page.

5. Contact Information

If you have any questions, concerns, or wish to initiate a return or cancellation, please contact us using the following details:

Email: gamemasterskeep@gmail.com Phone: 07496 222883

6. Complaints

We take customer satisfaction seriously. If you have any complaints about our products or services, please contact us using the provided contact information. We will aim to address your concerns promptly and professionally.

7. Legal Rights

This policy does not affect your statutory rights as a consumer under UK consumer protection laws.

Terms and Conditions

Last Updated: 04/10/2023

These Terms and Conditions ("Terms") govern your use of The Game Master's Keep website ("Website") and any services, products, or content provided by The Game Master's Keep ("we," "us," or "our").

By accessing or using this Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website.

1. Use of Website

1.1. You must be at least 18 years old to use this Website. By using the Website, you represent and warrant that you are at least 18 years old.

1.2. You agree to use this Website only for lawful purposes and in a way that does not infringe upon the rights of others, violate any applicable laws, or interfere with the operation of the Website.

2. Intellectual Property

2.1. All content on this Website, including but not limited to text, graphics, logos, images, audio clips, and software, is the property of The Game Master's Keep or its licencors and is protected by applicable copyright and trademark laws.

2.2. You may not reproduce, distribute, modify, or otherwise use any content from this Website without our express written consent.

3. Privacy Policy

3.1. Your use of this Website is governed by our Privacy Policy, which can be found at below. By using this Website, you consent to the collection and use of your information as described in our Privacy Policy.

4. Account Registration

4.1. To access certain features of this Website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

5. Disclaimer of Warranties

5.1. This Website is provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, regarding the availability, accuracy, or reliability of this Website or its content.

6. Limitation of Liability

6.1. To the fullest extent permitted by applicable law, The Game Master's Keep shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use or performance of this Website.

7. Termination

7.1. We reserve the right to terminate or suspend your access to this Website at our discretion, without notice, for any reason, including, but not limited to, violation of these Terms.

8. Governing Law

8.1. These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from or relating to these Terms or your use of this Website shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

9. Changes to Terms

9.1. We reserve the right to update or revise these Terms at any time. Any changes will be posted on this page with a revised "Last Updated" date. Your continued use of the Website after any such changes constitutes your acceptance of the new Terms.

10. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Email: gamemasterskeep@gmail.com

Phone: 07496 222883

Last Updated: 04/10/2023

This Privacy Policy outlines how The Game Master's Keep ("we," "us," or "our") collects, uses, and protects your personal information when you use our website or engage with our services.

1. Information We Collect

1.1. Information You Provide: When you use our website, contact us, or engage with our services, you may voluntarily provide personal information such as your name, email address, postal address, phone number, and other details.

1.2. Automatically Collected Information: We may collect information automatically, including but not limited to your IP address, browser type, device type, and usage data when you access our website.

2. How We Use Your Information

2.1. To Provide Services: We may use your personal information to provide and improve our services, respond to your inquiries, and fulfill your requests.

2.2. Marketing and Communication: With your consent, we may send you promotional materials or updates about our products, services, or events. You can opt out of these communications at any time.

2.3. Analytics: We may use the information collected for analytics and to enhance the functionality and content of our website.

3. Data Sharing

3.1. Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website and delivering our services.

3.2. Legal Requirements: We may disclose your personal information if required by law or in response to valid legal requests.

4. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website. You can manage your cookie preferences through your browser settings.

5. Security

We take reasonable measures to protect your personal information. However, no data transmission over the internet is completely secure, and we cannot guarantee the security of information transmitted to us.

6. Your Rights

6.1. Access and Correction: You have the right to access and correct your personal information. You can do this by contacting us using the information provided below.

6.2. Data Removal: You can request the removal of your personal information from our systems by contacting us.

7. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most recent version will be posted on our website with the "Last Updated" date.

9. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

Email: gamemasterskeep@gmail.com

Phone: 07496 222883

Liability Waiver

Last Updated: 10/03/2023

Liability Waiver for The Game Master's Keep

This document serves as a liability waiver for users of The Game Master's Keep website (www.thegamemasterskeep.co.uk/ )and all pages within it and those who seek and attend game clubs, groups, and related events from The Game Master's Keep in the United Kingdom.

1. Release of Liability:

By using our Website to find and attend game clubs, groups, and Events and other related places you hereby release The Game Master's Keep and its affiliates from any liability, claims, demands, damages, or causes of action arising out of or in any way connected with your participation in such activities.

2. No Background Checks:

The Game Master's Keep has not conducted any background checks on game clubs, groups, shops or Event organizers listed on our Website. We make no representations or warranties regarding the safety, integrity, or conduct of these entities.

3. User Responsibility:

Users of our Website are solely responsible for conducting their own due diligence and background checks to ensure the safety and suitability of game clubs, groups, Shops and Events before participating.

4. Assumption of Risk:

You acknowledge and accept that participating in game clubs, groups, shops and Events may involve inherent risks, including but not limited to physical injury, property damage, or other unforeseen circumstances. You voluntarily assume all risks associated with such participation.

5. Indemnification:

You agree to indemnify and hold harmless The Game Master's Keep, its officers, directors, employees, and agents from any claims, liabilities, damages, expenses, or losses arising out of or in connection with your use of our Website and participation in game clubs, groups, shops and Events.

6. Acknowledgment:

By using our Website and participating in game clubs, groups, and Events, you acknowledge that you have read and understood this liability waiver and agree to be bound by its terms and conditions.

7. Governing Law:

This liability waiver shall be governed by and construed in accordance with the laws of the United Kingdom.

8. Effective Date:

This liability waiver is effective as of March 10, 2024, and shall remain in full force and effect until terminated.

By continuing to use our Website, you acknowledge that you have read, understood, and agreed to this liability waiver. If you do not agree with any part of this waiver, you must refrain from using our Website to find and attend game clubs, groups, shops, Events or other related industries.

Signature

Grant Wilkins

March 10, 2024

9. Contact Information

If you have any questions, concerns, or requests related to this or any other Policy, please contact us at:

Email: gamemasterskeep@gmail.com

Phone: 07496 222883